Frequently Asked Questions
Everything you need to know about your Light Heart Lash experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic United States. International orders may take 7-14 business days depending on the destination and customs processing.
Are Light Heart Lashes reusable?
Yes! Our high-quality lashes are designed for durability and can be worn up to 25 times with proper care and cleaning after each use.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase. If you receive a defective product, please contact our support team immediately.
Are your lash adhesives latex-free?
Absolutely. We prioritize eye safety, and all our lash adhesives are formulated to be latex-free, formaldehyde-free, and suitable for sensitive eyes.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer professional discounts?
Yes, we love supporting makeup artists! Please visit our 'Pro Program' page to submit your credentials and apply for our exclusive professional discount code.