Returns & Exchanges
At Light Heart Lash, we want you to be completely satisfied with your purchase. If you are not happy with your lash products, we offer a 30-day return policy for unopened and unused items to ensure the highest hygiene standards.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your unused items in their original packaging, ensuring all seals are intact to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing